Privacy Policy

AUS AGRO PTY LTD (we, us or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, request a quote, purchase machinery or otherwise interact with us.

1. Information we collect

We may collect the following types of personal information:

• Name, business name, phone number, email address and postal address
• ABN and billing or payment information
• Details about the machinery, spare parts or services you enquire about or purchase
• Website usage data such as IP address, browser type, pages visited and referral source
• Communications with us, including emails, phone calls and support requests

2. How we collect information

We collect information directly from you when you:

• Fill out a quote request, contact form or finance application
• Place an order over the phone, by email or through our website
• Subscribe to marketing communications
• Interact with our website cookies and analytics tools

3. Why we use your information

We use your personal information to:

• Process quotes, orders, deliveries, warranties and after-sales support
• Communicate with you about products, services, promotions and account matters
• Improve our website, products and customer experience
• Comply with legal, tax and regulatory obligations
• Prevent fraud and protect our legitimate business interests

4. Disclosure to third parties

We do not sell your personal information. We may share it with trusted service providers who help us operate our business, such as freight carriers, payment processors, financing partners, marketing platforms and IT service providers. We only disclose what is necessary and require these parties to keep your information secure.

5. Storage and security

We store personal information in secure cloud environments hosted in Australia and other jurisdictions. We use technical and organisational measures, including encryption and access controls, to protect your information from unauthorised access, loss or misuse.

6. Cookies and analytics

Our website uses cookies and similar technologies to improve functionality, analyse traffic and support marketing. You can manage cookie preferences through your browser settings. We use Google Analytics and similar tools to understand how visitors use our site.

7. Your rights

Under the Privacy Act 1988 (Cth), you have the right to access and correct your personal information. If you would like to access, update or delete your information, or if you have a privacy complaint, please contact us using the details below.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Business: AUS AGRO PTY LTD
• Email: sales@ausagro.com.au
• Phone: 1800 623 025
• Location: Queensland, Australia